Downloading files & snapshots

Download from the Files view

Use the  Download icon in the files taskbar to save copies of picture and video files to your computer.

  • Select file(s) to download using the selection boxes in the top-right corner of all file thumbnails. An orange checkmark and border should appear to confirm selection:

  • Click the Download icon to expand links to 'Files' and 'Snapshots.'
  • Click 'Files'  to put selected file(s) into a .zip file for download. This pop-up will appear next in the top right corner of the screen:

  • Click 'Download' to save the .zip file to your computer’s Downloads folder. The file will be named, where Project_Name is the project you downloaded from, and yyyy-mm-dd is date the file was uploaded to For example, saving set of pictures and videos that were uploaded to 'Hospital project' on July 1, 2016 will download as a .zip file called

  • Double-click the .zip file to extract the downloaded files.

Download snapshots from the media reviewer

Use the Download Snapshot icon on the media reviewer taskbar to download both full picture files and video frames, called snapshots, to your computer. (You can't download a video file from the reviewer screen, and you'll need to do it from the main Files view.) Snapshots are saved to your computer as .jpg files.

  • To download an open picture file, simply click the Download Snapshot icon. 
  • To download a snapshot from an open video file, pause the video at the frame you want to download, or pause the video and choose a frame by clicking to "move" the timeline to it, as shown here: [animation]
Note: If you click ‘Download Snapshot’ on an opened video before watching it or moving to a frame, it will just download the first frame in the video (00:00).
  • Click the Download Snapshot icon. This loading wheel will appear on the video while the snapshot image is prepared:

  • The image will save to your computer’s ‘Downloads’ folder as a .jpg file. The file is automatically named after its original video’s name and the snapshot timestamp: for example, a snapshot downloaded from the 39-second mark of file Jobsite crane video.mp4 will be saved as Jobsite_crane_video- 

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