What is Smartvid.io's position on GDPR?

What is GDPR?

GDPR is a new set of rules designed to give EU residents more control over their personal data. It aims to simplify the regulatory environment for business so both citizens and businesses in the European Union can fully benefit from the digital economy.

Under the terms of GDPR, organizations that collect and manage personal data, will have to ensure that the data is gathered legally as well as be obliged to protect it from misuse and exploitation. Organizations that fail to respect the rights of data owners will have to face penalties for not doing so.

To support GDPR compliance, Smartvid.io is an approved member of the Privacy Shield Framework.  The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce and the European Commission and Swiss Administration to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.  Smartvid.io's privacy shield certificate is available for viewing online here.

Who does it apply to?

GDPR applies to any organization operating within the EU, as well as any organizations outside of the EU which offer goods or services to customers or businesses in the EU. Any data generated within the boundaries of the EU Union is bound by GDPR standards. That ultimately means that almost every major corporation in the world will need to be ready when GDPR went into effect on May 25, 2018.

What personal data does Smartvid.io collect and store, and for what purposes?

At the time of registration, users are required to provide their name and email address to sign up for a Smartvid.io account.  

Smartvid.io also collects data via marketing events, webinars and training sessions. We retain basic user contact information to send product updates, relevant marketing, training and events.

Please refer to our privacy policy here for more information on how we collect and use personal data.

May I opt out of Smartvid.io Communications?

We retain basic user contact information to communicate with our customers about product and security updates, relevant marketing, training and events. Smartvid.io users may opt-out of communications through any one of the below two methods:

  • Users can contact support, who can deactivate the product emails (this is useful for users who don’t ever use our website, since preferences cannot be managed through our mobile apps)
  • Using the unsubscribe links in the emails, the user can opt-out of both product emails and marketing emails

Where does Smartvid.io host customer data and what are the data processing agreements provided by those services?

All our customer data is currently hosted in the AWS Oregon data center with data recovery set up at Google’s data center. The data processing addendum agreement is here for our hosting solution, AWS. The data processing addendum for our backup solution Google is here.

Where can I find a list of Smartvid.io’s sub processors?

The following is the list of major sub processors that Smartvid.io uses for usernames and emails.  

Sub processor Nature of Processing
AWS Hosting service provider
Google Analytics, productivity and collaboration tools, data backup
Sendgrid Email marketing platform
Hubspot Marketing automation software
Helpscout Customer support platform

Will Smartvid.io rectify / delete customer data when requested?

As a customer of Smartvid.io, you have the ability to delete data that you upload into Smartvid.io applications. Organizations can remove users from the projects they own and deactivate the license. Users (individuals or organizations) can also request their data to be deleted / rectified by sending an email to info@Smartvid.io.

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